Privacy Policy

1. Information We Collect

We collect the following types of information when you interact with our website, app, or services:

• Personal Information: Name, email address, phone number, delivery address, and payment information when you create an account, place an order, or make a booking.
• Usage Data: IP address, browser type, pages visited, time spent on site, device identifiers, and referral source.
• Location Data: Approximate location based on your IP address to show nearby stores and properties. With your explicit permission, we may collect precise location data.
• Transaction Data: Details about bookings, orders, and payments you make through our platform.
• Communications: Information you provide when contacting customer support, leaving reviews, or participating in surveys.

2. How We Use Your Information

Your information is used for the following purposes:

• Provide, operate, and improve our services
• Process and fulfill orders, bookings, and store inquiries
• Send order confirmations, shipping updates, and customer support messages
• Respond to your comments, questions, and requests
• Send promotional offers, newsletters, and marketing communications (you may opt out anytime)
• Personalize your experience and show relevant content
• Ensure website security, prevent fraud, and investigate violations
• Comply with legal obligations

Legal Basis for Processing (GDPR): We process your personal information based on your consent (e.g., for marketing), the performance of a contract (e.g., to process your order), our legitimate business interests (e.g., to improve our services), and to comply with legal obligations.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage, and improve website functionality. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings, but disabling cookies may affect certain features.

We use the following types of cookies:

• Essential Cookies: Required for basic site functionality (e.g., cart, login).
• Analytics Cookies: Help us understand how visitors use our site.
• Preference Cookies: Remember your settings and preferences.
• Marketing Cookies: Used to deliver relevant advertisements.

4. Third-Party Services & Data Collection

We utilize various third-party services that enhance our platform's functionality. These services may collect and process your data as described below:

• Push Notification Service - Sends real-time alerts and order updates to your device (collects device ID, push token, and notification interactions). View provider's privacy policy
• Performance Optimization Tool - Improves site loading speed and caches pages locally on your device for faster access.
• E-commerce Platform - Powers all shopping, cart, and checkout functionality on our website.
• Payment Processors - Securely handle all payment transactions and collect necessary billing information. View payment processor's privacy policy
• Analytics Service - Analyzes site traffic, user behavior, and performance metrics (collects usage data and IP addresses). View analytics provider's privacy policy
• Mapping & Location Service - Provides interactive maps, store locations, and geolocation features.
• Page Builder & Design Tools - Powers our website's layout and may store temporary session data.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With trusted third parties who help operate our website (hosting, payment processing, email delivery, analytics).
• Store Vendors: With store vendors you interact with on our platform for order fulfillment and communication purposes.
• Legal Compliance: When required by law, court order, or to protect our legal rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Retention and Deletion

We retain your personal information for as long as your account is active or as needed to provide our services. You may request account deletion at any time:

• Account Data: Retained until you request deletion, plus up to 30 days for processing.
• Transaction Records: Retained for 7 years to comply with tax and legal requirements.
• Marketing Data: Retained until you unsubscribe.

To request deletion of your data, email support@virtualrealtour.shop with "Delete My Data" in the subject line. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• HTTPS encryption for all data transmission
• Secure servers with firewall protection
• Regular security audits and updates
• Limited employee access to personal data

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location (including under GDPR for EU residents and CCPA for California residents), you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal exceptions).
• Objection/Restriction: Object to or restrict certain processing activities.
• Data Portability: Request a machine-readable copy of your data.
• Withdraw Consent: Withdraw consent for marketing communications at any time.
• Opt-Out of Sale: We do not sell your data, but you may opt out of sharing for advertising purposes.

To exercise any of these rights, contact us at support@virtualrealtour.shop. We will respond within 30 days and will not discriminate against you for exercising your rights.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your residence, including Nigeria and the United States. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

11. Push Notifications

With your permission, we send push notifications to your device for order updates, promotional offers, and important announcements. You can opt out of push notifications at any time through your device settings or by clicking "unsubscribe" in the notification.

12. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us